Cancellation & Early Termination Policy

We understand that life happens. If you need to cancel a session:

  • Cancellations with less than 48 hours’ notice or no-shows will incur a charge of 50% of the scheduled session fee.
    Example: If a 4-hour session is canceled within 48 hours, you will be charged for 2 hours.

  • If you choose to end a session more than one hour early, we may request 50% of the fee for the unused time.

Confidentiality & Privacy Policy

Your trust is essential to us. All personal information you share with The Neat Freaks Co. is kept strictly confidential.

  • Your name and contact information may be shared only with affiliates who assist us on an “as-needed” basis. These individuals are bound by contract to maintain your privacy.

  • This confidentiality remains in effect even after your organizing sessions are complete.

  • Any photos you authorize for our website, social media, or marketing materials will be used anonymously. Testimonials typically include only your first name and last initial, unless you request full anonymity.

Payment Policy

We offer flexible payment options for your convenience: cash, checks, Square, Venmo, and PayPal. (A processing fee may apply to credit card payments.)

  • Session Payment: Payment is due at the end of each session. Online payments must be made in advance.

  • Consultation Fee: Consultation fees are non-refundable if you decide not to hire The Neat Freaks Co. for the discussed services.

  • Checks: Please make checks payable to The Neat Freaks Professional Organizing Co., LLC.

  • Invoices: You will receive an invoice via email or printed copy.

  • Deposit for New Clients: First-time clients are required to pay a non-refundable $100 deposit in advance.

Travel Policy

The Neat Freaks Co. is based in Oklahoma City, OK and may occasionally provide services in surrounding areas.

  • Clients within a 30-mile radius of Oklahoma City will not incur a travel fee.

  • Clients beyond 30 miles may be charged a travel fee of $0.60 per mile.

Travel fees are calculated based on the distance from our Oklahoma City base to your service location.

Health & Safety Policy

Your well-being is our priority. Please inform us of any injuries, health concerns, or medical conditions that could affect or be affected by an organizing session, including but not limited to:

  • Pregnancy limitations or the need for extra breaks

  • Sprains, pulled muscles, back pain

  • Arthritis, fibromyalgia, or chronic fatigue

All medical information is kept strictly confidential.

If there is a known or suspected rodent, insect, mildew, or mold issue in your home, please notify us in advance. Our organizers will come prepared with protective gear such as gloves and masks. For health reasons, we cannot enter spaces with active black mold. Contact information for a mold specialist or exterminator is available upon request.

Donations & Disposal Policy

Donations can either be delivered to the location of your choice or brought to one of our partner organizations.

  • Our organizer will transport as many of your donations as can fit in our company vehicle, free of charge. You will receive a donation slip for your records.

  • Clients are responsible for disposing of trash, recycling, shredding, or any donations that:

    • Do not fit in our vehicle, or

    • Are not commonly accepted by charities (e.g., mattresses, tires, oversized TVs).

We are happy to provide resources and guidance for the removal or donation of items we cannot transport.

Product Liability Policy

While we may recommend, sell, or provide products to help with your organizing needs, The Neat Freaks Professional Organizing Co., LLC cannot be held responsible for any defects, damage, or injury that may result from their use. We always strive to suggest safe and reliable options to support your home and lifestyle.